| Arbitech Delivers |
| Pre/Post Sales Support |
| Free Configuration |
| Same-day Shipping |
| Online Pricing |
| EDI & XML Exchange |
| Flexible RMA Policies |
| Online Order Tracking |
| Blind Drop-shipping |
Arbitech prides itself on providing the best customer service and partner support
in the industry. Each partner has a dedicated account executive who is responsible
for timely and reliable service for every phase of your interaction shown below.
In the event you don't find your answer quickly, please feel free to contact
your representative or contact Arbitech
here.
The basic process for working with Arbitech is:
Establishing an account with Arbitech -
Simply complete our
Credit Application
and attach your standard credit information/trade references. California
businesses should also complete our
Reseller Certificate.
Please allow three days for processing.
Receiving a quote from Arbitech -
Quotes can be requested of your representative by email, phone, fax
or Instant Messenger (IM) for "real time" information based on availability, condition
and market pricing. We ask our partners to include SKUs to ensure we are quoting
on the desired product.
Placing an order -
Once pricing and availability have been approved,
a PO must be provided to Arbitech by email, phone, fax or IM. Please remember to
specify the ship-to information and shipping method to ensure we send the product
to the correct destination - and on time! We also support
EDI/XML
order processing.
Shipping policies -
Arbitech includes free ground shipping with all orders except the most heavy
and bulky items. Your representative may discuss sharing certain extra expenses on
other shippings requirements.
Arbitech has relationships with all major carriers (FEDEX, UPS, Airborne, DHL,
etc) and uses UPS for the majority of shipments.
ALL Arbitech shipments are considered "blind drop shipments". NO documentation
(packing slip & shipping documents, instructions, tape, seals, etc.) contains any
reference to Arbitech and custom logo packing slips are available.
Order tracking -
Orders can be tracked on Arbitech's website after logging into our
Partner Tools page.
Currently, our systems are integrated with Fedex and UPS. You representative can help
you in the event a different carrier requested.
RMAs -
Arbitech prides itself on a liberal 30 day RMA policy, even if the product has been
opened. For products in your possession over a month or which fall outside of our
Official RMA Policy
, contact your representative to ensure your satisfaction.
DOAs - Any DOA products will be immediately replaced.
We will cross ship product to you depending on availabilty in our warehouse.
